Refund policy


Returns & Refunds Policy

We genuinely care that every pair works for you. Running is personal — so is our promise.


1. Returns Window

We offer a 14-day return period from the date of purchase.

We know 14 days can pass quickly when life gets busy — so please don’t hesitate to reach out even if you’re close to the deadline. We’re a bunch of passionate runners like you, and we’ll do our best to help.

After 14 days, we’re unable to process standard returns or exchanges — unless your claim falls under our Performance Guarantee (see Section 7).


2. Return Eligibility

To qualify for a standard return, your socks must meet the following:


  • Unused and unwashed
  • In the same condition as when received
  • All tags and packaging intact
  • Proof of purchase provided (receipt or order confirmation)


We reserve the right to decline returns that don’t meet these conditions — but we’ll always let you know why.


3. Non-Returnable Items

The following items are not eligible for return:


  • Items not in their original condition
  • Items damaged for reasons not attributable to us
  • Items returned more than 14 days after purchase


4. Refund Process

Once we receive and inspect your return, we’ll notify you by email with the outcome — usually within 2–3 business days.

If approved:

Refund issued to your original payment method

Allow several business days for processing (varies by provider)

Original shipping costs are non-refundable

Return shipping costs may be deducted from your refund where applicable


5. Exchanges — Manufacturing Faults Only

We replace items that arrive defective or damaged due to a manufacturing fault. We take pride in the quality of our socks, so if something isn’t right, we want to fix it.

To request an exchange, email us at hello@footid.com.au and we’ll guide you through the return process.


6. Performance Guarantee

Valid for 12 months from date of purchase

We stand fully behind every pair of footid socks. If our socks let you down, we’ll make it right — as simple as an easy jog.



Hole Replacement Policy

If a hole appears in your footid socks within 12 months under normal athletic use, we’ll send you a replacement pair.


  • One replacement pair per customer
  • Photo evidence of the hole required
  • Applies to genuine footid socks only


What Is Not Covered

We assess every claim with care, but the guarantee does not cover:


  • Deliberate damage
  • Damage from incorrect sizing or ill-fitting footwear
  • Cuts, abrasions, or external tearing
  • Damage caused by sharp toenails
  • General wear and tear beyond reasonable performance expectations
  • Commercial or high-abrasion misuse


We reserve the right to assess each claim individually and honestly.


7. How to Submit a Claim or Return

Getting in touch is easy. Just drop us an email and include the following:


  • Proof of purchase (receipt or order confirmation)
  • Photos of the issue (required for hole or damage claims)
  • A brief description of how the socks were used


Got a question? We’re a small team and we read every email.

Email: info@footid.com.au

Website: footid.com.au